![]() However, it is recommended that a certified locksmith change the combination on a DIAL LOCK. The lock uses a 9-volt battery and should be replaced with a fresh Duracell.Ĭan I change the combination on my safe's dial lock? The lock contains ‘non-volatile memory’ the combination will never be lost with a dead battery. If the battery on my safe's electronic lock dies, will it erase my combination? A sales receipt for the retrofit lock must also be retained and presented to ProSteel for any warranty work provided. As long as the serial number that is shipped with the retrofit lock is called in and recorded and tied to the serial number on your safe, the 5-year lock warranty will be valid. ![]() 1-87 Ext 14.įAQs on Locks Will changing to an electronic lock void my lock warranty? Please contact Tyler Jex at Browning’s safe manufacturer, ProSteel, to discuss the situation and discover if your safe falls under the proper warranty dates. These scenarios may fall under a warranty issue, depending on the date of manufacture. Whom should I contact in the event my safe has been involved in a fire, attempted break-in, or successful break-in? If the safe is locked, the safe department can e-mail or fax instructions on how to open the safe. You can contact the safe department at (800) 926-5573 and they will send you a new shear pin. This almost always occurs because the shear pin has broken, which it is supposed to do when approximately 150 lbs. ALWAYS refer to the owner's manual for additional information. You can also drill holes in the back of the safe to mount it to the wall, but you must re-seal the holes in the back wall of a fire safe with a fire-resistant silicone sealant, or the fire resistance of the safe will be compromised. These holes are used to mount the safes with lag bolts to the pallets when they are shipped from the factory. The floors of new safes come pre-drilled from the factory. ![]() You can drill holes in the floor of the safe to mount it to the floor. It is used by the manufacturer during the painting process to suspend the safe. What is the hole on the top of my Browning safe for? Today, Browning Safes®, manufactured by ProSteel Security Products, set the industry standard with their superior construction, innovative technology, and patented interior designs, assuring customers peace of mind.īrowning Safe Customer Service | Contacts and ResourcesĪddress: One Browning Place Morgan UT 84050 This endeavor caught the attention of Browning, a distinguished firearm company, and by 1983, Browning contracted ProSteel to be their exclusive safe supplier. In 1977, seizing an opportunity from a customer's need, ProSteel began manufacturing gun safes, quickly monopolizing their manufacturing capacity due to high demand. The company grew, eventually landing a contract in the 1960s with the iconic Tropicana Hotel and Casino, elevating its status as a major structural steel supplier. "Shorty" Shurtliff, Provo Steel & Supply Company started as a quality metalworking shop serving Utah's construction industry. Please review the keys that are currently unavailable here.Founded in 1947 by F.L. ![]() We are doing our best to get them in as soon as possible. Please be aware that some keys maybe temporarily unavailable. Be sure emails from and are on your safe sender list. Step 5: Please allow 3-5 business days to process. Key replacement orders are $20 and combination requests are $30. Step 4: Make payment for your requested service using PayPal by following the instructions on the notarized request form. Step 3: Reply to the customer service email with a digital copy of the notarized request form. Remember – notarized documents must be signed in the presence of a notary. Complete the Request Form and have it notarized. Step 2: If a replacement key or combination request is available, a Customer Service Agent will email you a Request Form and your service request number. Availability of keys may vary depending on model, but our Agents are happy to assist you. Our Customer Service Agents will use this information to see if a key or combination request is available for your safe. Step 1: Complete the information request below. It is not necessary for your safe to be registered, to request a replacement key or combination please fill out the form below. For your protection your stack-on product could be registered here in our product registration page.
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